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Get to know IHG One Rewards

Earn points and enjoy on-property benefits at Iberostar Beachfront Resorts

Get rewarded with IHG One Rewards

Enjoy benefits at Iberostar Beachfront Resorts

  • Earn points

  • Special rates and offers

  • Late check-out

Have any questions about IHG One Rewards?

What is the IHG One Rewards program?

IHG One Rewards is the IHG Hotels & Resorts loyalty program with which you can earn and redeem points at 18 hotel brands at more than 6,000 hotels and resorts around the world.

What are the advantages of being a member?

With the IHG One Rewards program, members can earn points, get access to special rates and offers, and late check-out. IHG One Rewards Elite members get even more benefits including additional bonus points, welcome amenity, Milestone Rewards, and more.

Do I have to sign up for IHG One Rewards if I'm already in the program?

Yes, IHG One Rewards registration is required to take advantage of the program. On our website you will keep your Private Area to manage your reservations and be aware of our news.

How do I sign up for IHG One Rewards?

It's easy and free. From here you can access the registration in IHG One Rewards.

At which hotels can I earn IHG One Rewards points?

IHG One Rewards members will be able to book their vacations, earn points and enjoy on-property benefits at participating Iberostar Beachfront Resorts.  

If I have a certain level, will I have an equivalent level in IHG One Rewards?

If you were an Iberostar program member with more than 16 accumulated nights, we'll match you with the equivalent IHG One Rewards level. We have sent you an email to initiate the sign up process. Right now, you will earn IHG One Rewards points with your stays at Iberostar Beachfront and other IHG hotels. 

What will happen to my accumulated nights?

Don't worry, we'll take them into account so you can enjoy an equivalent level in the new program. Once we assign you this level in IHG One Rewards, you will start accruing nights in the new program again.

Is there a deadline to sign up for IHG One Rewards and get the equivalent level to the one I had in Horizons?

Yes, in order to enjoy an equivalent level in IHG One Rewards and not lose your accumulated nights in Horizons you must register in the new program before 12/31/2023. Check your email to start the process.

How do I add my stay preferences if I am already an IHG One Rewards member and I am booking for the first time at an Iberostar Beachfront Resorts hotel?

Contact the Iberostar Call Center to communicate any request or preference regarding your stay.

I can't find the answer to my question, how can I get further assistance?

You can contact us through loyalty@iberostar.com and we will help you. 

As a member of the IHG One Rewards program, can I enjoy my benefits at Iberostar Beachfront Resorts?

Yes, you can now enjoy all the benefits offered by IHG One Rewards at Iberostar Beachfront Resorts hotels.

Will I be able to use my Annual Lounge Membership at Iberostar Beachfront Resorts?

Members who have an Annual Lounge Membership will be able to use this benefit at participating Iberostar Beachfront Resorts. This includes the use of Star Prestige facilities, where available, excluding Star Prestige guest rooms.

Can I get IHG One Rewards benefits with a booking made at Iberostar before June 2023?

No. No points or benefits will be earned for bookings made prior to this date.

Which hotels can I use my IHG One Rewards points for a Reward Night including Points & Cash?

Reward Nights can now be booked at participating Iberostar Beachfront Resorts on IHG.com, the IHG One Rewards app or by calling the IHG Customer Care at 1 877 424 2449

Why can’t I find any availability for a Reward Night or Free Night at an Iberostar Beachfront Resort on IHG.com?

There may be several reasons for this: 

  • The number of guests you are searching for could be below the required minimum or exceeds the maximum amount 
  • You are searching for a board type (meal plan) not offered  
  • The hotel requires a minimum number of nights 
  • There is no longer availability for the dates you have selected

Are there blackout dates for Reward Nights or Free Nights?

While there are no blackout dates, Reward Nights and Free Nights are subject to hotel availability.  

Do the guest count and age details on a Reward Night matter, since I’m using points, or on a Free Night?

Yes! All-inclusive properties, regardless of chosen board type (meal plan), have a maximum number of guests allowed for a Reward Night or Free Night stay. Please ensure your guest count is accurate (including children and their ages) in your reservation to avoid extra charges at check-in.

Are Reward Nights/ Free Nights subject to taxes & fees?

Local taxes & fees are subject to payment at Iberostar Beachfront Resorts.