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As an IHG One Rewards member, you can accumulate points with your bookings, have access to your special rate, and enjoy exclusive benefits when you book one of our participating Iberostar Beachfront Resorts.
In addition, if you want to redeem your points for new stays, you can do it in ihg.com.
Have questions? Check out the frequently asked questions page.
Iberostar welcomes IHG One Rewards members. We look forward to providing you a greater choice for memorable escapes with stays that focus on both stunning experiences as well as sustaining the oceans and beachfronts that surround these award-winning hotels.
Already a member or want to join?
As an IHG One Rewards member, you can accumulate points with your bookings, have access to your special rate, and enjoy exclusive benefits when you book one of our participating Iberostar Beachfront Resorts.
In addition, if you want to redeem your points for new stays, you can do it in ihg.com.
Have questions? Check out the frequently asked questions page.
Iberostar welcomes IHG One Rewards members. We look forward to providing you a greater choice for memorable escapes with stays that focus on both stunning experiences as well as sustaining the oceans and beachfronts that surround these award-winning hotels.
Already a member or want to join?
Sign up and start earning points when you stay at Iberostar Beachfront Resorts and 17 other brands with more than 6,000 IHG hotels and resorts worldwide. Members can enjoy exclusive benefits such as priority check-in, late check-out, and exclusive member rates, among others.
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Sign up and start earning points when you stay at Iberostar Beachfront Resorts and 17 other brands with more than 6,000 IHG hotels and resorts worldwide. Members can enjoy exclusive benefits such as priority check-in, late check-out, and exclusive member rates, among others.
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Hotel highlights
Playa del Carmen - Mexico View map
Iberostar Tucán is an authentic tropical paradise preserved with great care, a 5-star All-inclusive resort inspired by local culture inside a tropical rainforest. It is located on one of the Riviera Maya’s most stunning beaches and in the center of an especially attractive area due to its close proximity to the best recreational parks in Mexico and to the heart of Mayan culture, Tulum, which is less than one hour away from the hotel. Enjoy a family getaway in a destination with ideal weather. The hotel’s Star Camp program offers activities and facilities designed specifically with our youngest guests in mind. Share memorable moments with your family at one of our 4 pools, and take advantage of our babysitting service. Then, check out Iberostar Aliveness, an idea that invites you to get in touch with both your inner self and with nature through a wide array of activities, healthy gastronomy, modern facilities, and the unforgettable SPA Sensations. *Due to the current situation, hotel services may be affected.
Av Xaman-Ha. Lote hotelero Fraccionamiento Playacar Nro 2
Playa del Carmen
77710
Latitude: 20.6029861388151
Longitude: -87.09297547057845
+52-984-8772000
tucrp1@iberostar.com
- Check in: 15:00
- Check out: 12:00
**You will be charged after your booking is confirmed. Bookings of more than 5 rooms may be subject to special terms and conditions, and extra charges.
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Have breakfast by the pool and choose from the wide variety that the hotel offers to start your day full of energy.
The hotel is located right on one of the most stunning beaches on the Riviera Maya.
The little ones won’t want to leave the children’s area, which has spaces both in and out of the water.
Discover the prime setting where Iberostar Tucán is located, surrounded by nature and on the oceanfront.
We welcome you to Iberostar Tucán. Your unforgettable vacation starts here.
In the Junior Suite Ocean Front, you will hear the sound of the waves from your private balcony.
Imagine enjoying a sunset from your oceanfront room with your favorite drink.
The Junior Suite Ocean Front offers you a lot of space, comfort, and direct beach access.
The shark in the children’s pool is the star of the show at the hotel for the little ones in the family.
Fun is guaranteed at the playground, one of the areas designed for them to enjoy, giving you time to unwind.
Our Star Camp children’s activity program allows kids to have fun while providing peace of mind to parents.
The Uxmal Beach Grill is the perfect place to have lunch or enjoy a snack on the oceanfront.
You will find the best à la carte Mediterranean cuisine at the Mare Nostrum restaurant.
You will find the best Mediterranean dishes prepared by our expert chefs at Mare Nostrum.
The Tikal Lobby Bar is perfect for cooling off any day of the week until after midnight.
Enjoy the Uxmal Beach Grill on the oceanfront between swims.
Cool off with your favorite drink without getting out of the water at the hotel’s pool bar.
At Iberostar Tucán, you can choose the sound of the jungle or the ocean waves as background music while you enjoy a massage.
Choose from the extensive menu of treatments and let yourself be pampered with a massage for two surrounded by nature.
Relax in the hotel’s spa, which includes a hydrotherapy circuit featuring a pool with jets, sensation shower, sauna, and Turkish bath.
Get in shape in the fitness room by keeping up with your regular workout routine or taking part in group activities.
In the exercise machines room, you’ll find state-of-the-art equipment for your workouts.
Our advisors will help you create a space that’s exactly to your liking to host your event or wedding.
Host the wedding of your dreams in a unique setting. Our experts will help you make every detail unique and special.
Host all types of events at Iberostar Tucán with the help of our planners.
Hotel Iberostar Tucán (EN)
Address
Av Xaman-Ha. Lote hotelero Fraccionamiento Playacar Nro 2
+52-984-8772000
tucrp1@iberostar.com
377 Reviews
Thomas Gordon Nolan says:
May 17th, 2022
"Increíblemente felices!!"
Muy contentos con la estancia en el hotel. Disfrutamos cada día de las instalaciones, shows, comidas, la playa. Absolutamente todo! Mil gracias y nos vemos pronto
June 28th, 2022
Estimado huésped,
Ha sido un placer recibirle en Iberostar Tucan & Quetzal.
Un huésped satisfecho es para nosotros el mejor indicador de que estamos trabajando en la buena dirección.
Esperamos darle de nuevo la bienvenida en un futuro no lejano para conquistarlo, una vez más, con el estilo que nos distingue en Iberostar, en los principales destinos vacacionales de todo el mundo.
Hasta muy pronto.
Atentamente,
Gerente de Calidad
Iberostar Tucán & Quetzal
LAURENCE MARIANNE COLLET says:
April 18th, 2022
"Great"
A great experience surrounded by wild animals with friendly staff, delicious buffet and nice atmosphere.
April 21th, 2022
Dear guest,
Your review of Iberostar Tucan & Quetzal is very much appreciated.
We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.
Again, we thank you for your kind comments and we look forward to welcoming you back again soon.
Best Regards,
Quality Manager
Iberostar Tucan & Quetzal
CAROLINA KIM CANDIDO says:
March 31th, 2022
"Great Experience!"
Really loved the buffet foods, the restaurants could have a better variety of options. The theater area could have more games and be open until later.
April 1th, 2022
Dear guest,
First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal as your recent holiday destination.
We are happy to hear that you had a great time with us enjoying our different services and amenities. Likewise, we would like to take this opportunity to thank you for sharing your feedback with us. Thank you for sharing your review; we will be delighted to welcome you back in the very close future.
Best regards,
Quality Manager
Iberostar Tucan & Quetzal
STACY LYNN MACDONALD says:
February 21th, 2022
"Wonderful vacation Feb 2022"
Excellent quality of rooms, grounds, pool and beach area The app and map helps the experience especially during the pandemic as we could book restaurants, look at menus ahead of time. The value for the cabanas at the pool was outstanding We want to return as soon as possible!
February 23th, 2022
Dear guest,
We are very pleased to read that you had such a pleasant time at Iberostar Tucan & Quetzal.
The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.
Again, we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.
Kind Regards,
Quality Manager
Iberostar Tucan & Quetzal
Gary Paul Brown says:
February 6th, 2022
"Always a great vacation"
Our 5th vacation at this resort. It has been great every time. No complaints. Special thanks to the following resort employees. They went above and beyond to make our time there great: Restaurant staff: Paulino, Jesus, Isidro, Mirian , Edith, Gloria, Yahir, and Neysi. Daniel (pool bartender).
Dear guest,
We would like to thank you for your most appreciative review of your fifth vacation at Iberostar Tucan & Quetzal.
Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.
It is nice to know that you hold us in fond memories and we hope that you visit us again soon.
Best Regards,
Quality Manager
Iberostar Tucan & Quetzal
JAVIER BAROJA says:
December 21th, 2021
"Great!"
Great!
December 23th, 2021
Dear guest,
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Tucan & Quetzal.
It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.
Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.
Kind Regards,
Quality Manager
Iberostar Tucan & Quetzal
Angelica M Rodriguez says:
July 12th, 2021
"Excellent, fun, and memorable"
Service from staff is beyond excellent. Particularly from our server at the buffet, Eliezer who went above and beyond to serve us. My special mention about cart staff, courteous and very friendly.
July 14th, 2021
Dear guest,
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Tucan & Quetzal.
Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.
Likewise, we thank you for your very nice words concerning our team here, they work very hard on a daily basis to make sure our guests are well attended to at all times and they truly are an asset to our hotel. We will relay your comments to all of them and we are sure they will be happy to know their efforts have been acknowledged.
We would like to thank you once again for your appreciation and hope to welcome you back again soon.
Best Regards,
Quality Manager
Iberostar Tucan & Quetzal
LICERBA ALVAREZ says:
July 7th, 2021
"Recomiendo q lo visiten"
Buen servicio y limpieza el personal es excelente y buena atención así como pendientes de cualquier necesidad. Recomiendo un reconocimiento al personal de servicio y en general de todo el hotel por la calidad de sus servicios
July 14th, 2021
Estimado huésped,
Ha sido un placer recibirle en Iberostar Tucán & Quetzal.
En nombre de todos los equipos de nuestro hotel queremos agradecer sus palabras y la valoración positiva de su estancia.
Deseamos volverlos a saludar pronto y ofrecerles, de nuevo, unas vacaciones muy agradables y un merecido descanso.
Un saludo,
Gerente de Calidad
Iberostar Tucán & Quetzal
Reyes Joemil says:
June 20th, 2021
"Good"
June 29th, 2021
Dear guest,
We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Tucan & Quetzal.
Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.
Again, we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.
Best Regards,
Quality Manager
Iberostar Tucan & Quetzal
Tatyana Lee says:
April 6th, 2021
"Excellent vacation spot"
Great experience and very exotic surroundings Enough to stay entertained and busy the whole trip
April 28th, 2021
Dear guest,
We would like to thank you for your kind review of your recent holiday with us at Iberostar Tucan & Quetzal.
Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.
Again, we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.
Best Regards,
Quality Manager
Iberostar Tucan & Quetzal
Cristal International Standards
The Cristal Award is an international certificate of health and safety presented by Intertek Cristal, a global leader in quality systems and services, as well as standards and risk management.
Blue Flag Beach
The Blue Flag is given to beaches in more than twenty countries throughout the world. Beaches receiving this distinction stand out for their water quality and coastal protection, among other factors.
EarthCheck Certificate of Sustainability
EarthCheck is the world’s leading certification organization for the travel and tourism industry. EarthCheck certifications are accredited by the Global Sustainable Tourism Council (GSTC) and have been approved by the nonprofit organization CDP.
TripAdvisor Travellers' Choice 2021
Awarded the TripAdvisor Certificate of Excellence as one of the 20 best hotels in the Caribbean in 2020 in the All-Inclusive category, based on customer reviews.
HolidayCheck Gold Award 2019
Recognition of this hotel for having been chosen by users as one of the best hotels worldwide for the last five years running.
TripAdvisor Certificate of Excellence 2018
Award from TripAdvisor, recognising the commitment of the hotel to excellent hospitality. This certificate is only given to hotels that have continually received exceptional reviews from guests during the last 12 months. The award rewards the hotel for its service, food and facilities.
Tripadvisor gold GreenLeader 2018
Hostels and hotels implementing eco-friendly measures. Each of them is equally committed to Eco-Friendly Practices, such as recycling, consuming local organic foods and using electric vehicle recharging stations
Golden Apple 2018
Award given by Apple Vacation, one of the largest tour operators in the United States. This award is bestowed upon hotels earning exceptional ratings from customers following their vacation.
TripAdvisor 2017 Certificate of Excellence
Award from the TripAdvisor website recognizing this hotel’s commitment to hospitality excellence. This certification is only given to hotels that continuously receive exceptional ratings from customers over a 12-month period. The prize rewards the hotel’s qualities with respect to service, gastronomy and facilities.
TripAdvisor 2016 Certificate of Excellence
Award from the TripAdvisor website recognizing this hotel’s commitment to hospitality excellence. This certification is only given to hotels that continuously receive exceptional ratings from customers over a 12-month period. The prize rewards the hotel’s qualities with respect to service, gastronomy and facilities.
TripAdvisor Travellers' Choice 2016
TripAdvisor 2014: Certificate of Excellence
Prize from the website TripAdvisor recognizing this hotel’s commitment to excellence in the hospitality sector. This certification is only given to hotels that have received continuously excellent opinions from their guests over a 12-month period. This award rewards the hotel for its qualities, regarding service, gastronomy and facilities.
Top Hotels 2014
The renowned travel platform singles out this hotel with one of the industry’s most prominent tourism awards for the number of acknowledgements their users give when reviewing aspects such as location, service and gastronomy.
2014 AAA: Three Diamonds Awards
Award given by AAA (American Automobile Association) tohotels and restaurants in the United States, Canada, Mexico and the Caribbean
Behind every action, there is a purpose. Ours is to be waste-free by 2025 through initiatives – implemented in all hotels – that promote a circular economy and reduce waste at every destination. Thanks to these key actions, we have reduced waste sent to landfills by 36% while offering a sustainable and high-quality guest experience.
100% of the fish and seafood we serve at our hotels in Mexico is responsibly sourced, which helps both the environment and the people that work in the sector. We also put a particular emphasis on excellent gastronomy and culinary traditions at each and every one of our destinations, all while supporting local fishing communities.
We’re working hard to improve the environmental health of the ecosystems surrounding our properties by 2030. To meet this goal, we are detecting, protecting and restoring seagrass beds, coral reefs, mangroves and other ecosystems in all our destinations. We support and set up projects based on extensive scientific research and focused on the communities that depend on these ecosystems.
Reviews
1199
Thomas Gordon Nolan
May 17th, 2022
10
Increíblemente felices!!
LAURENCE MARIANNE COLLET
April 18th, 2022
10
Great
CAROLINA KIM CANDIDO
March 31th, 2022
10
Great Experience!
You can now earn points and enjoy IHG One Rewards program benefits at Iberostar Beachfront Resorts.
Rooms
Space and comfort for everyone
Premium Accessible Room
Space and comfort for everyone
Discover this room on the ground floor located in the area that’s closest to the Lobby. You’ll find all the characteristics you need in this completely accessible room, including a fully adapted bathroom with a lower sink and towel racks, grab bars, and showers adapted for wheelchairs. Additionally, it has a terrace where you can relax and enjoy a vacation that is both sustainable and unforgettable.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
With everything you need
Premium Room
With everything you need
This room is a guest favorite you’re sure to adore, where you can relax and unwind with views of the local natural surroundings from your balcony. Feel as though you’re in the heart of the jungle. Listen to the sounds of the birds and the wild fauna from your room, while you sip on a drink from the minibar and get ready for your next vacation activity.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
Nature and complete relaxation
Premium Tropical View
Nature and complete relaxation
Enjoy this room, which is located in the hotel garden, while you relax on your private balcony. Additionally, it’s completely free of single-use plastics, so you can enjoy a sustainable vacation in Mexico with gorgeous views of the tropical vegetation and the sound of birds and local wildlife in the background.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
With more room
Junior Suite
With more room
The Junior Suite is one of the biggest rooms in the hotel, where you can enjoy your vacation in complete comfort. It has two sofas, where you can sit and drink coffee, and a private balcony with views of the jungle surrounding the hotel.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
Always be the first in the water
Premium Near Pool
Always be the first in the water
This room is located close to both the white sandy beach that’s right in front of the hotel and the pools. It’s the perfect choice for the whole family if you want to have an incredible time in absolute comfort. Its private balcony has jungle views, so you can relax while admiring the lush Caribbean vegetation.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
Renovated and close to the ocean
Premium Near Beach
Renovated and close to the ocean
This room has been recently renovated and is located close to both the white sandy beach that’s right in front of the hotel and the pools. It’s the perfect choice for the whole family if you want to have an incredible time in absolute comfort. Its private balcony has jungle views, so you can relax while admiring the lush Caribbean vegetation.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
For those who want ocean views
Junior Suite Ocean Front
For those who want ocean views
Enjoy the wonderful views of the Caribbean from the Junior Suite Ocean Front. It’s so close to the beach and the hotel pool that you can go down for a refreshing dip whenever you like. Inside the room you’ll find all kinds of comforts to make your vacation unforgettable.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Non-compliance with this rule will result in the automatic application of a USD250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
For beach-lovers
Junior Suite Ocean Front Beach Access
For beach-lovers
From theJunior Suite Ocean Front Beach Access, just open a small door and you’ll be standing on the soft white sand of the Caribbean beaches. This ground-floor room is located right on the beach. You can also take in the breathtaking views from your private terrace and relax to the sound of the waves crashing every evening.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Non-compliance with this rule will result in the automatic application of a USD250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
With two rooms
Two-Bedroom Family
With two rooms
A category designed for families who prefer more space. It’s made up of two interconnecting rooms—one with 1 king-size bed and the other with 2 double beds. This is the perfect choice for an unforgettable vacation. Each room has its own bathroom. The total space is over 753 sq. ft.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
Ultimate luxury
Two-Bedroom Penthouse Suite Ocean Front
Ultimate luxury
Here, you will enjoy the most luxurious vacation the hotel has to offer. Enjoy incredible views of the Caribbean from the whirlpool bath or sun loungers on your spacious terrace. Its 2,282 sq. ft. feature a large bedroom with king-size bed and walk-in closet, a second room with two double beds, a living room with a separate dining area and a kitchenette.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD250 cleaning and sterilization fee.
Rest assured while we take care of the environment
This room includes:
And we’ll make sure you have a good time
Board types
Gastronomy
Gastronomy
6:00 p.m. to 9:00 p.m.
Italian restaurant with freshly made wood-fire pizzas, different types of pasta and traditional desserts like tiramisu or panna cotta.
From 6:30 p.m. to 9:00 p.m.
This restaurant will take you to Japan through gastronomy. With its diverse menu, this restaurant is the most popular among guests. Choose from makis, nigiris, California rolls, gyozas, and meat, fish, and vegetable teppanyaki… not to mention the mouth-watering desserts, such as green tea cheesecake and lemon yuzu cake. All the fish served has been sustainably caught.
From 11:00 p.m. to 6:00 p.m.
Located beside the beach and the pool, this snack bar is the ideal place to grab a quick bite to eat, like a burger, between swims.
6:00 p.m. to 9:00 p.m.
À la carte restaurant with Mediterranean specialties featuring a station of starters and meze from the Mediterranean coast and main courses such as chicken kebabs or paella with prawns.
6:00 p.m. to 09:00 p.m.
The best cuts of meat cooked Texan-style: slowly, at a low temperature, smoked over wood and indirect fire, tender and full of flavor.
From 12:00 p.m. to 5:00 p.m. and 6:30 p.m. to 9:00 p.m.
International buffet for lunch and à la carte dinner featuring the best and most popular Mexican dishes, including an appetizer station, tacos, and delicious dishes from different regions in Mexico.
International and local specialties for breakfast and dinner
From 7:00 a.m. to 10:15 a.m. and 6:00 p.m. to 10:00 p.m.
International buffet featuring live cooking demonstrations. Dishes include pasta, meat, sustainably caught fish, vegetables, and salads. Themed Mexican and gala evenings. Breakfasts with a wide variety of fruit, dairy products, cured meats, and hot dishes.
06:00 a.m. to 10:00 a.m., 1:00 p.m. to 3:00 p.m. and 6:00 p.m. to 10:00 p.m.
The hotel’s main buffet with Mexican and international dishes. An available salad bar and stations serving burgers, pizza, pasta, vegetables, and grilled meat and fish show-cooking, among others. At the breakfast buffet choose from a wide variety of fruit, hot dishes, cereal, dairy products, and more.
10:00 a.m. to 6:00 p.m.
At this bar located by the pool, you can order your favorite cocktail, beer or refreshment and sip it in the pool’s lounge chairs while you soak up the sun—or while sitting on the underwater bar stools.
From 10:00 a.m. to 6:00 p.m.
Sip a caipirinha made with the traditional cachaça while sinking your feet into the white Caribbean sand… vacations are for enjoying moments like this. Located on the beach, here you can choose from an extensive menu of refreshments, beer and cocktails.
From 10:00 a.m. to 6:00 p.m.
While on vacation, nothing goes together quite like beaches and ice cream. Here, have as many as you want in all of your favorite flavors.
From 8:00 p.m. to 11:00 p.m.
It’s next to the activity stage, meaning you can enjoy a nightly show accompanied by many options from the drinks menu.
5:00 p.m. to 1:00 a.m.
Follow your favorite sports on the screens in this bar for families.
8:00 a.m. to 01:00 p.m.
Perfect for cooling off between activities or simply relaxing.
From 08:00 a.m. to 01:00 p.m.
Drinks and coffee all day in the hotel lobby, the perfect place for when you have to wait.
Magic shows, music bands, acrobatics and comedy for all audiences. This and much more await you every night at the hotel’s evening show. For many of our guests, this is the highlight of their trip.
During the day, you can relax in the hotel’s four pools or keep moving with the entertainment activities organized by our Star Friends team throughout the day. And for our most athletic guests, the hotel’s beach offers an array of water sports to enjoy the Caribbean to the max.
Our Star Camp activity program will fill your suitcase with happy memories if you’re traveling with the family. Iberostar’s innovative activity program for kids from 4 to 17 years old offers all kinds of fun with hands-on activities, outdoor games or learning how important it is to care for the planet in Starky’s orchard along with the puppet and recycling workshop.
The hotel is also home to Aqua Fun, an area where kids can enjoy the water slides, the pool, the playground and a kids’ menu at hotel restaurants. Parents can also enjoy the hotel’s babysitting service if they wish.
Get your PADI certification among the sea turtles, exploring natural sinkholes or discovering the world’s second largest barrier reef. The Riviera Maya is one of the world’s top destinations for diving and the hotel boasts its own official Dressel Divers center, where you can get certified and, if you have enough experience, enjoy one of their daily outings led by a team of professional diving instructors.
Imagine enjoying a massage surrounded by the jungle or on the beach. Choose from a detox massage, a more holistic experience, or a beauty treatment at our SPA Sensations.
And enjoy the hydrotherapy circuit equipped with jet pool, sensation shower, sauna and Turkish bath to complete your day. It will release any muscle tension.
You can play tennis on the resort tennis courts, or even take your game to the next level by booking a class with a coach. The beach also gives you plenty of options to practice water sports. Kayaking, catamaran sailing, snorkeling, and windsurfing are free for the first hour.
Get in shape in the fitness room (must be at least 16 years of age)…at Iberostar Tucán, where you can keep up with your workout routine, participate in group fitness activities, or take classes. The hotel has its own facilities for this. There is also an 18-hole golf course nearby.
Map
- 2.5 km from the center of Playa del Carmen
- 3.5 km from Xcaret
- 1 hour by car from Tulum
The beachfront hotel faces the island of Cozumel, which can be reached by boat from the Playa del Carmen port.
Get directions from
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room/nightCall us for free to the following number 833 399 78 88
From Monday to Friday (06:00 to 00:00)
Saturday and Sundays (06:00 to 17:00)
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Frequently Asked Questions
What measures to promote sustainability and responsible tourism are applied at Iberostar Tucán ?
Iberostar Hotels & Resorts is committed to sustainability and responsible tourism through the Wave of Change programme. This pioneering initiative revolves around three main goals: commitment to circular economy, promoting responsible fish consumption and improving coastal health.
How many stars does this Playa del Carmen hotel have?
Iberostar Tucan is a luxury 5-star hotel designed for the enjoyment of the whole family. An All-Inclusive resort located in the heart of the Caribbean: Playa del Carmen. At this Iberostar hotel you can enjoy elegant accommodation with a tropical atmosphere and all the luxurious details.
How far is it from the hotel to the center of Playa del Carmen?
The hotel is located on the beachfront, in the heart of the Mexican Riviera Maya area. The distance to the center of Playa del Carmen is 2.5 kilometres and you can also access the island of Cozumel, located in front of the hotel, which has daily boats from the port of Playa del Carmen.
What is the location of the hotel within the Riviera Maya?
Iberostar Tucán is a hotel resort located on one of the best beaches on the Riviera Maya, just 2.5 kilometres from the centre of Playa del Carmen. The area in which the hotel is located is very close to the main leisure parks in Mexico and also to the ancient Mayan city of Tulum, as it is only 1 hour away from the resort. An ideal place to enjoy a vacation of relaxation, beach and culture.
What reviews have clients staying at Iberostar Tucán left?
Customer reviews of Iberostar Tucán are very favourable. On TripAdvisor it has a rating of 4.5 out of 5. On Google, the hotel has also been awarded 5 awards, two of which are part of the TripAdvisor certificate of excellence. The most favourable opinions refer to the location of the resort, the family entertainment activities and the facilities.
What kind of services are included in the All-Inclusive regime?
Iberostar Tucán offers an All-Inclusive stay. This is a type of rate that includes accommodation, all the main meals and drinks you consume during your vacation. A perfect option to know he price you will pay from the beginning and not have any surprises in the final bill. A more comfortable and relaxed way to travel for your vacation in Riviera Maya.
What child-friendly facilities are available at the resort?
At Iberostar Tucán the youngest members of the family will be able to enjoy a wide range of activities specially designed for them. At Star Camp they will find workshops and games carried out by entertainers that will allow them to have a great time. In addition, the hotel hosts magic shows, acrobatics, stand-up and live concerts for the whole family to enjoy. A resort designed for everyone, children and adults alike, to enjoy an unforgettable vacation.
What activities can I do at Iberostar Tucán?
This Riviera Maya resort is a tropical paradise. Thus, it offers a wide range of activities that will be ideal for your vacation. You can relax in the four outdoor swimming pools or enjoy a moment of peace and serenity in the hotel's SPA area with high quality facilities, enjoying massages and treatments. At Iberostar Tucán you will find a program of relaxing activities to connect with yourself such as yoga, meditation, Pilates, etcetera. And, of course, an extensive entertainment program for adults and children that will make your evenings lots of fun.
At what time is the hotel check-in and check-out?
Check-in at this Playa del Carmen hotel is from 15:00 on the first day; check-out must be done before 11:00 on the day you leave the hotel.
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With a discount code or promotional code, you will get other benefits in addition to the basic rate conditions.
How is it used?A promotional code can only be applied to the accommodation and board part of your booking.
Any discount that is associated with your promotional code cannot be applied to the complementary product part of your booking.
Only one promotional code can be applied to any one booking.
Iberostar reserves the right to apply or not apply a promotional code.
Apart from the general conditions of use, each promotional code has specific conditions. These conditions can be seen on the information page of the campaign or offer relating to the code (for example, code expiry dates and the hotels to which the code can be applied).
Discount For Residents Of The Balearic Islands
Discount For Residents Of The Canary Islands
Descuento Residentes Portugal
¿Eres residente en Portugal? Obtén hasta un 10% de descuento sobre el total de tu reserva.
Cape Verde Resident Discount
Are you a resident of Cape Verde? Get a discount of up to 10% off the total cost of your booking.
Peru resident discount
Are you a resident of Peru? Get a discount of up to 5% off the total cost of your booking.
Sustainability
Look after the oceans and enjoy a more sustainable vacation with Iberostar and Wave of Change. In 2020, we eliminated single-use plastics from all our hotels. Now, we are working toward not generating any landfill-bound waste by 2025 and becoming carbon neutral by 2030. What’s more, we offer responsibly sourced fish and seafood and we are improving the health of the ecosystems surrounding our hotels.
Learn moreFamilies
Fun for the little ones and peace and quiet for the grown-ups. The family hotels are the ideal places for your holiday.
View moreAll-inclusive
Enjoy your vacation to the fullest with our All-inclusive board type: the best gastronomy, professional shows and activities designed for all ages.
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