Iberostar Costa Dorada

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User ratings

9,1

210 Reviews

Sonia Bernard says:

March 21th, 2022

10

"Very enjoy"

Iberostar replies

Dear Guest,

Thank you very much for your stay in our destination.

Warmest Regards,

Quality Manager Online

Iberostar Costa Dorada

User rate:
10
Angelica Maria Santana says:

August 15th, 2021

10

"Everything was perfect. I can always count on Iberostar for a pleasant stay."

Staff is always so pleasant and friendly. Yolanda and Deyadira made sure everything was perfect for us.. and special shout out to Domingo in the main buffet, for always going above and beyond for us. I can’t wait to return.

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Iberostar replies

Dear guest,

We thank you for sharing this positive feedback after your stay at our Iberostar Costa Dorada.

It would be an honour to serve you again and until then we wish you well.

Best regards.

Quality Manager Online

Iberostar Costa Dorada

User rate:
10
Julian Hidalgo says:

August 5th, 2021

10

"Good"

Great place, great food, only complaint was the pool bar wasn’t open (pool bar that we can swim to), therefore we had to get out of the pool in order to get a drink

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User rate:
10
Hilario Arias Gil says:

August 4th, 2021

8

"Nice experience. Won’t be out last time"

More info about the show at night.

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Iberostar replies

Dear Guest,

Thank you very much to stay in our destination, yopur opinion is very important for us.

Please come back soon again.

Wamrest Regards,

Quality Manager Online

Iberostar Costa Dorada

User rate:
8
DAVID EARL JOHNSON says:

March 29th, 2020

10

"The barmaids, animation team is the best."

Change the introduction to the beginning of the shows. Some of the shows are old style. They need to be brought up to date. The barmaids are told to go into the buffet and leave the people in the plaza to get their own drinks. The tables on the beach need to be removed, repaired and cleaned. The sand in that area should be leveled off. The tables in the Beach buffet are unclean, along with the chairs. wheelchair ramps into the plaza. Railings on both sides of the staircase. The buffet staff,

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User rate:
10
Nathalie Mousseau says:

March 25th, 2020

6

"Other than what I said above, we had a great week!"

I think peolple would have a better experience if the staff could be a little more bilingual, at least with English language. Also, there was a big difference of room quality in my group. Some had renovated room, other didn't. We also had a few issues with the power and toilet that took a little too long to get fixed.

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Iberostar replies
March 26th, 2020

Dear Guest,

Thank you for taking the time to share your review. We are always thankful for our guest's feedback as with them we are able to take the correct measures which will enhance our service.

I regards your comments, we regret to hear that you have had issues in your room, our maintainant team is working hard trying to fix any unexpected breakdown, the resonse timing is normally short depending on each case. Our hotel ran a removation in some rooms, this will continue in the future as we are planning to have the hundred percent of the of our instalations in the best condition.

Regarding the language barrier, our staff is always traying the best to comunicate and most of them speaks 2 or 3 language, it is tru that in some areas you might find some who probably falls short, however, despite being an hispanic speakers, we all try our very best to minimize this impact.

Once again, thank you for your kind and constructive critics which we learned a lot from.

Best Regards,

Online Quality Manager

User rate:
6
Jacqueline Delima says:

March 22th, 2020

8

"A very nice resort, but overpriced for the quality of food and resort."

Please have smokers in a designated area, not anywhere as this is not enjoyable for the majority of guests who do not smoke. Also more measures needed for cleanliness in buffet during Coronavirus, such as gloves on servers, servers dishing out food, fruits in small plates (which was done later), sanitizer stations in the restaurant as it was important to sanitize after touching tongs in restaurants.

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Iberostar replies
March 26th, 2020

Dear Guest,

Thank you for your valuable review with such important recommendations.

Our hotel always strive for the ooferng the most outsaanding vacations experience to all our guests, we have designated areas for smokers and do not allow it in closed rooms, such as restaurants, rooms, Etc. There might be people who do not attend to these measures, when detected we invite them to move to a designaetd area. In regards the effect of the Corona virus, we have sanitizer stations in most areas, especilly at the entrance of every restaurant, Front desk and bars. Our staff is aplying the hygiene protocols as our number one priority is our guests and employees safety.

Your comments have been shared with the managment team who will take further actions. We extend our thankfulness on their behalf for your valuable feeback.

Once agai, thannk you and we are all looking forward to your next visit.

Best Regards,

Online Quality Manager

Iberostar Costa Dorada

User rate:
8
Lynda Hamel says:

March 11th, 2020

10

"Extraordinaire!!!"

User rate:
10
Bonnita Ann Wilson says:

March 11th, 2020

10

"Being ecofriendly was a huge plus. I loved the NO plastics. Thank you."

This resort had the friendliest people of any resort I've ever stayed at. The grounds were beautifully kept and the entire place was spotless from top to bottom. It rained our first 3 days and still the staff managed to keep water mopped up. We had the oceanfront room and it was great and made for a nice walk to and from the lobby and entertainment areas. The pool was terrific (A bit cold) but refreshing and large. The dining area was exceptionally beautiful. Lovely place.

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Iberostar replies

Dear Guest,
First of all, we would like to express our appreciation to you for choosing our hotel for your holiday and taking the time out of your day to write to us. We love that you mentioned the environmental measures that we are carrying out in our hotel, as part of the wave of change in our sustainable chain.We have treated your opinion as a success story and we would all be delighted to welcome you back to our establishment in the not too distant future. Until then we wish you all the best.

Kind Regards,

Quality Manager Online

Iberostar Costa Dorada

User rate:
10
Thomas Francis Griffin Jr says:

March 9th, 2020

10

"Perfect experience"

Everything was just perfect! Our stay was absolutely amazing!

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Iberostar replies

Dear Guest,

Thanks a lot for this review and rating.

We look forward to welcome you soon again.

Regards,

Quality Manager Online

Iberostar Costa Dorada

User rate:
10

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